|About Us This web site is owned and operated by Kayel Brewery Supplies who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.|
Our Contact details:
Kayel Brewery Supplies
Unit 14 Lawson Hunt Industrial Park
Phone: 01403 261026
Fax: 01403 217340
Company number: 894976
|Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.|
We accept card payments. We accept Visa, MasterCard, Switch, Maestro and Solo card. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.
Only payments in Pounds Sterling are accepted.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
|Shipping And Handling Delivery Charges vary with quantity and type of product ordered. Please select the items you wish to order and your delivery charge will be calculated during the checkout process.|
Items on our website are only available for UK deliveries and are not available for export.
Our standard delivery covers UK mainland postcode but excludes the Scottish Highlands and Offshore Islands. Highland and Highland Islands are covered by the following postcodes.
KW1 to 14
IV - all
PA34, 37, 38, 39
PH19 to 26, 30 to 40, 49, 50
These is also a specific delivery charge to the Isle of Wight.
Please choose the relevant delivery charge for your postcode.
|Delivery Schedule Where an item can be supplied from stock we aim to despatch orders within two working days. All items are usually despatched using a next working day courier service although small items may be sent by first class recorded post. |
Orders for racking system will be despatched within 5-7 days if items are in stock.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
|Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.|
|Tax Charges For orders made from the U.K. 20% VAT is added.|
|Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.|
|Guarantee We guarantee your satisfaction. All products come with a 1 year guarantee.|
|Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01403 261026 (International +44 01403 261026) or fax us on 01403 217340 or write to us at Unit 14 Lawson Hunt Industrial Park Horsham RH12 3JR United Kingdom|
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
|Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.|
You are entitled to cancel your order and return the goods within 14 working days for a full refund, excluding the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition and should be unopened and unused.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.